Senior Sales Associate - St Albans - 32 Hours

St Albans, England, United Kingdom



Department: Retail

Position Reports to: Store Manager / Concession Manager

Job Purpose

Passionate about Links of London, going the extra mile and providing exceptional service?

We are looking for a talented individual to join our retail team. As a member of our team, you will provide a premium and genuine customer service experience, which exceeds our customers’ expectations; contributing towards the store’s targets and its operational success.

Key Responsibilities:

Provide excellent levels of customer service surpassing customer expectations at every opportunity

Maximise every selling opportunity to achieve store and individual sales targets and KPI indicators

Demonstrate excellent knowledge of the products as well as the brand’s history and heritage

Engage with our customers in a friendly and genuine approach and build a trusting relationship

Focus on carefully understanding your customers’ needs and be prepared to respond to any queries

Ensure all customers’ orders, engraving and repairs are completed efficiently and on time

Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management

Act as a mentor to more junior colleagues and support them with customer enquires

Act as a keyholder and deputise for the Assistant or Store Manager when required

Enhanced till accountability e.g. able to process refunds and can be relied upon to cash up when necessary

Ensure that you deliver the Links of London customer experience in line with our sales training guidelines

Ensure that the store’s “look and feel” is in line with our Brand standards

Follow company grooming according with Links of London standards and policies

Comply and adhere Company procedures and processes to maintain security of stock, customer records, cash handling and health & safety

Any other tasks as outlined by the store management being flexible in approach to the business demands.

Skills, Qualities & Behaviours

2 years retail experience

Deep passion for Luxury. Previous experience in a luxury brand is highly desirable

Strong communication skills

Ability to work in a fast moving and dynamic environment

Excellent commercial awareness

Team player

Ability to adapt to changing priorities and requirements

Be proactive and have a customer centric mind-set

Enthusiastic, self-confident and self-motivated

Embrace new technology and be proficient with MS Office applications

Flexibility in working arrangements

Ability to travel within reasonable distance if required

Please note that applicants must be able to provide proof of right to live and work in the country if invited to attend an interview.

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